Effective 30 September 2026.
These terms govern your use of the Lahore Traders buyer application — on iPhone, Android and the web — and every order you place through it. By signing in, registering or placing an order you accept them, on behalf of yourself and of the business you act for. If you do not accept them, do not use the app.
1.1 "Lahore Traders", "we", "us" and "our" mean LAHORE TRADERS, a partnership firm, manufacturers, wholesalers and exporters of fashion jewellery, established 1947, with its only office at 42, 2nd Bhoiwada, Bihari Baug, Panjarpole, Bhuleshwar, Mumbai 400002, Maharashtra, India, GSTIN 27AAAFL2287L1Z1. You can reach us at info@ltsbangles.com.
1.2 This application is for approved business buyers only — wholesalers, distributors, retailers, brands and retail chains, in India and in every country we export to. It is not open to the public, and nothing on it is offered for personal, family or household use. Goods bought here are bought in the course of business, for resale or a further commercial purpose. You are therefore not a "consumer" within section 2(7) of the Consumer Protection Act, 2019, and you agree that you do not buy as a consumer under the law of any other country either, so that no consumer-protection law or consumer remedy of any country applies to these transactions. Every order is an international or domestic contract between businesses.
1.3 An account must be approved before prices are shown or an order can be placed. We may approve, decline, suspend or withdraw approval for any account at our discretion, at any time, without giving reasons. Declining an account is not a statement about you or your business.
1.4 Your account is yours alone. You are responsible for everything done through it, including by your staff. Tell us immediately at info@ltsbangles.com if you believe someone else has access to it.
1.5 Capacity and authority. You confirm that you are at least 18 years old, competent to contract under the law that applies to you, and authorised to bind the business in whose name the account is registered; that the business is lawfully constituted and carrying on trade; and that everything you tell us when registering and ordering is true, complete and kept up to date. An order placed through your account binds your business, whoever in it placed it.
1.6 An electronic contract. These terms, each order, and every confirmation and notice between us are made and given electronically, and are valid and enforceable as such under the Information Technology Act, 2000. You agree not to dispute an order or these terms on the ground that they were made electronically or not signed by hand. Our electronic records of your account, your orders and the version of these terms in force when each order was placed are admissible as evidence of them.
2.1 Prices shown to you are specific to your account and to the quantity and terms agreed with you. They are confidential. Sharing them — with another buyer, a competitor, a group, a supplier or publicly — is a breach of these terms and of clause 5 of the Intellectual Property Policy, and is grounds for immediate withdrawal of your account.
2.2 Prices are exclusive of GST, freight, insurance, packing and any duty, levy or charge payable on export, all of which are added to your invoice or billed separately.
2.3 Prices can change without notice. The price that applies to an order is the price computed and confirmed by our systems at the moment the order is placed, not a price seen earlier in a session, in a screenshot, or in an older version of the app.
2.4 Every price, quantity and total is calculated and verified on our servers. Where any figure displayed on a device disagrees with the figure our server computes, the server's figure is the correct one and is the one that is charged.
3.1 Stock shown in the app is an indication, never an assurance. This is ready-stock wholesale. A design that shows as available may already be sold, may sell out between you seeing it and your order being processed, or may not be physically available in the sizes, finishes or quantities ordered. No listing on this app is an offer, and its presence is not an assurance that the goods exist.
3.2 You accept that discrepancies between what the app shows and what is actually in the godown can and do occur, and that we are not liable for them. Where a discrepancy affects your order we will inform you — by the app, by telephone, or by WhatsApp on the number registered to your account — and you may then take the balance, accept a substitute we offer, or cancel the affected lines.
3.3 Photographs are a guide. Handmade and hand-set goods vary. Colour, polish tone, stone shade and finish differ between production lots and between one screen and another, and photographs are lit and edited for clarity. Reasonable variation is not a defect and is not grounds for rejection.
3.4 Where a range is described by a size ratio or a box configuration, that ratio is the specification and we supply to it. Where a design is sold loose, you choose the sizes.
3.5 Weights, measurements and piece counts are nominal and subject to ordinary manufacturing tolerance.
4.1 An order placed in the app is an offer by you to buy, not a concluded contract.
4.2 A contract comes into existence only when we confirm the order and accept your payment. Until then we may decline it, in whole or in part, for any reason, including unavailability, a pricing or listing error, a credit or compliance concern, or a suspicion that the goods are not being bought for legitimate trade.
4.3 An acknowledgement generated automatically by the app, and any invoice number it shows, confirm that we have received your order. They are not acceptance of it.
4.4 We may correct a manifest error in a price, a quantity, a description or a total at any time before dispatch, even after an order has been confirmed, and will tell you when we do. You may cancel the affected lines rather than accept the correction.
4.5 Orders are non-cancellable by you. Once you place an order you cannot cancel it, in whole or in part. The only exception is where clause 3.2 or 4.4 lets you decline lines that we have changed or cannot supply.
5.1 WE DO NOT GIVE CREDIT TO ANY BUYER, IN ANY AMOUNT, IN ANY CIRCUMSTANCE. There are no credit accounts, no credit limits, no part-payment terms and no payment against delivery. This applies to every buyer without exception, however long-standing, and it is not negotiable by any member of our staff.
5.1A THERE IS NO CASH ON DELIVERY. Cash on delivery, payment on delivery, collect-on-delivery and value-payable consignments are not available on any order, to any buyer, in any country. We do not accept cash. The only way to pay is the advance bank transfer described in this clause.
5.2 Goods are not dispatched until payment has been received in full and has cleared in our bank account. Not on instruction, not on a transfer receipt, not on a screenshot, not on a UTR number alone — on funds actually credited to us. An order awaiting payment is not dispatched, whatever has been said verbally by anyone.
5.3 Payment is by direct bank transfer to the account we give you for that order. We do not operate a payment gateway and will never ask you for a card number, a UPI PIN, an OTP or any banking credential. Anyone who does so, in our name, is not us — tell us at once.
5.4 Bank details are released to you for your own order, in the app, once the order is awaiting payment. Always re-read them from the app before every transfer. Do not pay against details from an email, a message, a screenshot, a saved beneficiary or a previous order. We are not responsible for a payment sent to an account that was not the one shown in the app for that order.
5.5 You must quote the invoice number and the UTR when you tell us a transfer is made. Payments we cannot identify cannot be applied.
5.6 Bank charges, remittance charges and any currency conversion cost are yours.
5.7 Where funds are received for goods that turn out to be unavailable, we refund the amount for those goods to the same account it came from. Refunds are made in the ordinary course of business and are not an admission of liability.
We may, at any time and at our discretion, without liability to you beyond clause 6.5:
6.1 supply any part of an order and not the rest;
6.2 alter an order where the goods ordered are unavailable, discontinued, mis-listed or mispriced, including by substituting a comparable design, size, finish or lot — we tell you before dispatch where we do;
6.3 cancel an order or any part of it, before or after confirmation and before dispatch;
6.4 change, extend or miss a delivery timeline. Timelines are estimates and are never of the essence of the contract. Manufacture, polishing, stone setting, packing and transport all depend on labour, supply and conditions we do not control, including festival periods, strikes, transport disruption, power supply, weather, civil disruption and any other event beyond our reasonable control;
6.5 and where we do any of the above, our entire responsibility is to refund the amount you have paid for the goods not supplied. We are not liable for anything else — not for a sale you lost, a customer you disappointed, a season you missed, a marketing cost you incurred or any other loss, however it arises.
7.1 We dispatch to the address held on your account for that order. Getting that address right, and keeping it current, is yours to do.
7.2 The transporter, courier, angadia, freight forwarder or other carrier is normally chosen by you. Sometimes, at your request or for convenience, we arrange one. Which of us picked the carrier makes no difference to clause 8, and where we arrange one we do so as your agent and at your risk and cost. We give no warranty about any carrier, we give no assurance on their service or their timelines, and we are not responsible for their acts or omissions.
7.3 Unless you have bought and paid for transit insurance and we have confirmed it in writing, goods travel uninsured and at your risk.
7.4 Where a trade term is needed to interpret an order — in particular for an export order — delivery is FCA, our premises, Mumbai (Incoterms® 2020), unless we agree otherwise in writing. Clause 8 prevails over the Incoterms rule if the two differ.
7.5 Delivery estimates. The delivery times shown in the app — for example same day to 2 business days within Mumbai, 3 to 9 business days across India, 5 to 15 business days for export by air and 15 to 45 business days for export by sea — are estimates, counted in business days. A business day is a day on which businesses are open for normal trade both at our premises in Mumbai and at the destination. Public holidays in India and in the destination country are excluded, and the estimates do not run while any event beyond our reasonable control is affecting dispatch or transit, in India or anywhere in the world — including festivals, strikes, transport, port or customs disruption, pandemics, natural disasters, weather, civil unrest, war and government action. They also depend on the transporter, courier or exporter chosen and on the destination country. Clause 6.4 applies to every estimate.
8.1 Risk and responsibility in the goods pass to you the moment they leave our custody — that is, on handover to the carrier, to your agent, to your transporter or to any person collecting on your behalf. From that moment the goods are yours and at your risk.
8.2 We are not responsible, in any manner, for anything that happens to the goods after they leave our custody. This includes loss, theft, pilferage, short delivery by the carrier, damage, breakage, tarnishing, delay, misrouting, seizure, confiscation, detention by any authority, and destruction.
8.3 This applies however the carrier was chosen, by you or by us, and in every circumstance without exception. A claim for anything in clause 8.2 lies against the carrier, and against your own insurer if you insured the consignment. It does not lie against us.
8.4 Title in the goods passes on receipt of payment in full or on handover to the carrier, whichever is later. Risk passes as in clause 8.1 regardless.
8.5 We will give you the documents and information you reasonably need to pursue a claim against a carrier. Doing so is a courtesy and is not an acceptance of any liability.
9.1 ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS. WE DO NOT EXCHANGE GOODS. WE DO NOT REPLACE GOODS. WE DO NOT GIVE CREDIT NOTES IN PLACE OF GOODS. This applies to every order, every buyer and every product, in India and for export, without exception and whatever the reason — including change of mind, over-ordering, slow sale, a customer's rejection, a difference in size, colour, polish, stone or finish, variation of the kind described in clause 3.3, damage in transit, or a claim that goods are defective or not as described. No member of our staff can agree otherwise.
9.2 Goods are sold as they are. You buy on the strength of the photographs, descriptions and specifications in the app, and on your own judgement and experience as a trade buyer. To the fullest extent the law allows — including by express agreement under section 62 of the Sale of Goods Act, 1930 — every condition, warranty or term that would otherwise be implied by statute, custom or course of dealing, as to quality, fitness for purpose, description, correspondence with sample or otherwise, is excluded.
9.3 Check your consignment on receipt. Record an unbroken video of the sealed package being opened, and count the goods against the invoice.
9.4 The only exception: goods you paid for that we did not dispatch. If a consignment is short of goods that appear on the invoice and that you paid for, you must notify us within 7 days of delivery, by email to info@ltsbangles.com, with the unbroken opening video and photographs of the package as received. Notice within that window, with that evidence, is a condition of the claim. If our packing and dispatch records confirm the shortfall, our entire responsibility is to refund what you paid for the missing goods. We do not send replacements, and we do not exchange.
10.1 On an export order you are the importer of record. Import duty, customs clearance, local taxes, licensing, permitted materials, hallmarking, labelling and every other requirement of the destination country are yours to satisfy, at your cost.
10.2 Goods seized, delayed, destroyed or refused entry by any authority are at your risk, and nothing is refundable on that account.
10.3 You confirm that neither you nor anyone who owns or controls your business is named on, or owned or controlled by anyone named on, a sanctions list maintained by India, the United Nations, the European Union, the United Kingdom or the United States, or is located in a country or territory subject to comprehensive sanctions; and that you will not sell, export or re-export our goods in breach of any sanctions or export-control law. We may refuse or cancel any order, without liability, where supplying it could expose us to such a law.
10.4 Payment for an export order must come through normal banking channels from you, as the overseas buyer, in a manner permitted by India's Foreign Exchange Management Act, 1999 and the rules under it. We may refuse or return a payment made by a third party or through an unauthorised channel.
11.1 Our billing is true and complete. Every sale is invoiced, and the invoice records the goods and the amount actually charged. Our books, our tax filings and our banking are our own confidential commercial affairs, and they are maintained in accordance with the laws of India and every other law that applies to them.
11.2 We do not take part in illegal billing or in any unlawful activity of any kind, in India or anywhere else. We do not raise an invoice for goods not supplied, we do not under-invoice or over-invoice, we do not split or misdescribe a consignment, we do not accept or make payment in a manner designed to avoid tax, and we do not accept or make payment through a third party who is not the counterparty to the sale.
11.3 These are not requests. Asking us to do any of the things in clause 11.2 will end your account immediately, and we will not do it however the request is framed and whoever makes it.
11.4 You must give us correct GST, tax and identity particulars, and tell us when they change. You are responsible for your own tax position, your own input credit and your own compliance. Where a credit is denied to you because the particulars you gave us were wrong, that is yours.
11.5 We may refuse or stop any order, and report it, where we have reason to believe it is connected to money laundering, tax evasion, counterfeiting, sanctions evasion or any other offence.
11.6 No bribery. Neither of us will offer, give, ask for or accept any bribe, kickback or improper payment or advantage in connection with our dealings, whether to or from the other's staff, a public official or anyone else, and each of us will comply with the Prevention of Corruption Act, 1988 and every other anti-bribery law that applies to it. Any offer of this kind to any of our staff should be reported to info@ltsbangles.com.
11.7 Personal data you give us. Where you give us personal data about other people — your staff, your consignees, your customers — you confirm that you are entitled to do so and have told them, as the law requires, that it will be used as our Privacy Policy describes. We use it only as that policy says.
12.1 The app is provided as it is. We do not warrant that it will be available without interruption, free of error, free of delay, or compatible with any particular device, operating system or network.
12.2 We may change, suspend, restrict or withdraw the app, any feature of it, or your access to it, at any time, without notice and without liability.
12.3 Nothing in the app is advice — commercial, financial, tax or legal. What you buy, at what price, in what quantity and for what market is your commercial judgement alone.
13.1 These terms exclude and limit our liability, and that of every person in clause 13.5, to the fullest extent permitted by the law that applies, and exclude or limit nothing that such law does not allow to be excluded or limited. If any part of this clause 13 is held to go further than the law allows, it applies to the maximum extent the law does allow.
13.2 WE ARE NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND, however it arises — in contract, in tort including negligence, for breach of statutory duty, for misrepresentation, or otherwise — except the refunds expressly provided for in clauses 5.7, 6.5, 9.4 and 14A.2.
13.3 If, despite clause 13.2, we are ever held liable for anything, our total liability for all claims arising out of or in connection with an order, together, shall not exceed the amount you actually paid us for the specific goods giving rise to the claim.
13.4 We are not liable in any circumstances for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profit, revenue, business, contracts, customers, goodwill, reputation, anticipated saving, data or opportunity, or for the cost of substitute goods, freight, duty, storage, labour or any third party's claim against you, whether or not such loss was foreseeable or we were told it was possible.
13.5 NO PERSONAL LIABILITY — FOR ANYONE. Any claim you may have lies against the firm alone, and only within clauses 13.2 to 13.4. No partner of LAHORE TRADERS — including Smayan Sachin Seth — and no parent, spouse, child or other relative of any partner, and no employee, agent, representative or contractor of the firm, has any personal liability to you of any kind, arising out of or in connection with these terms, any order, the goods, the app, your account or our dealings with you. To the extent the law allows:
Each person protected by this clause may enforce it in their own right.
13.6 These limits are a deliberate allocation of commercial risk between businesses, reflected in our prices. You accept that they are fair and reasonable, that you have had every opportunity to read them, take advice and insure against the risks they leave with you, and that we would not trade with you on any other basis.
13.7 You indemnify the firm and every person in clause 13.5 against any claim, loss, penalty or cost arising from your breach of these terms, your onward sale or use of the goods, your statements to your customers, any claim by your customers or anyone else in connection with goods you bought from us, or your failure to comply with any law.
13.8 These limits apply wherever you are and whichever law is held to govern a claim.
14.1 We may suspend or close your account at any time, with or without notice, and need not give reasons.
14.2 Closure does not affect an order already confirmed and paid for, nor any obligation either of us has already incurred.
14.3 Clauses 2.1, 8, 9, 10, 11, 13, 15 and 16, the Intellectual Property Policy and every other provision that by its nature is meant to last survive closure of your account and continue to bind you.
14A.1 We are not in breach of these terms, and not liable, for any delay in or failure of performance caused by an event beyond our reasonable control — including natural disaster, flood, fire, epidemic, war, terrorism, riot, civil disturbance, strike or lockout, failure of transport, power or telecommunications, failure of a supplier or carrier, an act of government or of any authority, a change in law, or an outage of a third-party service the app depends on.
14A.2 While such an event continues our obligations are suspended. If it continues for more than 60 days, either of us may cancel any affected order that has not been dispatched, and our only obligation is to refund what you paid for the goods not supplied.
15.1 These terms, and any dispute or claim connected with them or with any order — including a non-contractual one — are governed by the laws of India.
15.2 Grievances first. Write to info@ltsbangles.com with your order number and the problem. We acknowledge every grievance within 48 hours and aim to resolve it within one month. We will each try in good faith to settle any dispute this way before anything else. Either of us may start that by writing to the other setting out the dispute.
15.3 A dispute not settled within 30 days of that notice shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement or, in default, in accordance with that Act. The seat and venue of the arbitration is Mumbai, Maharashtra. The language is English. The award is final and binding. Part I of that Act applies to the arbitration, including where you are outside India, and an award may be enforced wherever you or your assets are, including under the New York Convention. The arbitration and everything disclosed in it are confidential. Each of us bears its own costs unless the arbitrator orders otherwise.
15.4 Subject to clause 15.3, the courts at Mumbai, Maharashtra have exclusive jurisdiction, including over applications for interim relief in support of the arbitration, and you irrevocably submit to it and waive any objection on grounds of venue or forum. Nothing in this clause stops us seeking urgent interim or injunctive relief, including to protect our intellectual property or confidential information, from any court of competent jurisdiction anywhere.
15.5 You may bring a claim only in your own name and only for your own order. No claim may be brought as, joined to, or consolidated with, a class, collective, representative or group action, to the extent the law allows.
15.6 The United Nations Convention on Contracts for the International Sale of Goods (Vienna, 1980) does not apply to these terms or to any order.
16.1 These terms, with the Privacy Policy, the Intellectual Property Policy and the Acceptable Use Policy, are the whole agreement between us about the app and about each order, and they replace anything said, written or understood beforehand.
16.2 Nothing said by any employee, agent or representative varies these terms. A variation binds us only if it is in writing and given by a partner of the firm.
16.3 We may change these terms at any time. The version in force when you place an order is the version that governs it. Continuing to use the app after a change means you accept the changed terms.
16.4 If any provision is held unenforceable, it is severed to the minimum extent necessary and the rest continues in full force.
16.5 A delay or failure by us to enforce any provision is not a waiver of it.
16.6 Nothing in these terms makes either of us the partner, agent, employee or joint venturer of the other, and neither may hold itself out as such.
16.7 You may not assign or transfer your rights under these terms. We may.
16.8 No third party has any right to enforce any provision of these terms, except that each person protected by clause 13.5 may enforce it.
16.9 Notices. We may give you notice in the app, by email to the address on your account, or by message to your registered phone number, and a notice is received when sent. You give notice to us by email to info@ltsbangles.com.
16.10 Language. These terms are written in English. If they are translated, the English text prevails.
16.11 Headings are for convenience only. "Including" means including without limitation.
Questions about these terms: info@ltsbangles.com LAHORE TRADERS · Est. 1947 · 42, 2nd Bhoiwada, Bihari Baug, Panjarpole, Bhuleshwar, Mumbai 400002, India · GSTIN 27AAAFL2287L1Z1